Chorus - Login and Call Recording
Resolved
Our Engineering team has implemented a fix and Chorus is now functioning as expected.
For any calls captured by video conferencing cloud recording during this incident, you can manually import the recording file into the Chorus platform. Instructions can be found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
Thank you for your patience while our team resolved this issue.
Posted Nov 06, 2026 - 15:04 EST
Monitoring
Chorus functionality has stabilized and users should now be able to to login to the platform as expected. Chorus should also be joining and recording calls consistently. Our Engineering team is continuing to monitor the situation to ensure platform stability.
For calls captured by video conferencing cloud recording, you can manually import the recording file into the Chorus platform. Instructions can be found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
Thank you for your patience while we worked to resolve this issue.
Posted Nov 06, 2026 - 14:12 EST
Investigating
We are aware of an issue impacting Chorus functionality. During this time, users are not able to login to Chorus. Additionally, Chorus is not joining and recording calls as expected.
To ensure calls are captured, we recommend that you use your video conferencing provider's cloud recording during this time. After calls are recorded, you can manually import the recording file into the Chorus platform. Instructions can be found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
Our Engineering team is investigating this issue with urgency. We appreciate your patience as our teams work to get this issue resolved.
Posted Nov 06, 2026 - 13:49 EST
This incident affected: Chorus.