Chorus - Video Processing Issue
Resolved
This incident has been resolved and all calls have been re-processed.
Posted Apr 28, 2026 - 23:48 EDT
Monitoring
Engineering has released a fix for the impacted calls and video should now be fully restored for calls on Monday April, 27th. We will also be reprocessing impacted calls to ensure the transcript, speaker separation, and meeting summaries are available.
Posted Apr 28, 2026 - 16:12 EDT
Identified
We are aware some calls recorded Monday April, 27th are not displaying the video after the call has processed.
Our Engineering team is working to resolve this so videos appear for all impacted calls currently not displaying the video. In the meantime, audio and transcripts should still be available.
Posted Apr 28, 2026 - 10:21 EDT
This incident affected: Chorus.