Live Chat Infrastructure Updates
Completed
The scheduled maintenance has been completed.
Posted Oct 01, 2025 - 12:45 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 30, 2025 - 21:00 EDT
Scheduled
We are performing upgrades to our live chat infrastructure starting at 9 PM Eastern on Sep 30th. During this time, live chat with an Agent may be temporarily unavailable. Our AI Chat assistant and our other channels (phone and email) will remain available during the maintenance window. We appreciate your patience as we make these improvements to our systems.
Posted Sep 30, 2025 - 14:52 EDT