Engage Email Issues

Incident Report for ZoomInfo

Resolved

This incident has been resolved.

Posted Jun 09, 2021 - 19:54 EDT

Monitoring

Our team has identified the cause and implemented a fix. Any queued emails should begin to send out shortly, and we'll continue to monitor the status closely.

Posted Jun 09, 2021 - 15:05 EDT

Update

As we continue to investigate this issue, we are pausing all emails from sending from Engage for the time being. The current estimated downtime is ~2 hours, after which point any queued emails should be sent. We will continue to provide updates as we have them.

Posted Jun 09, 2021 - 13:47 EDT

Investigating

Users who are currently using our Engage platform with Office365 may be seeing intermittent failures sending or receiving emails. Our team is actively investigating and working towards a resolution.

Posted Jun 09, 2021 - 12:59 EDT

This incident affected: Engage.