Resolved -
The call recording issues have been resolved.
As a reminder, if your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
Dec 8, 12:42 EST
Monitoring -
Our Engineering team has implemented a fix and is now monitoring it. At this time, Chorus call recording functionality should be fully restored.
Investigating -
We are aware of issues impacting Chorus call recording. During this time, calls may not be recorded or may experience delays with processing. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.
Additionally, during the time period of Dec 7 at 6am ET to Dec 8 at 6am ET calls may not have been recorded for all providers except Zoom and Webex.
Dec 8, 09:12 EST
Resolved -
This incident has been resolved.
Dec 5, 04:44 EST
Monitoring -
The fix released by the third party vendor is working as expected. Neverbounce, Comparably, and Ringlead are now working consistently. Our third party vendor will continue to monitor recovery efforts. During the outage, Ringlead web submissions were also not functioning as expected, and some data may be lost from this time. Web submissions should now be functioning as expected moving forward.
Dec 5, 04:35 EST
Completed -
The scheduled maintenance has been completed.
Dec 1, 23:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 21:00 EST
Scheduled -
ZoomInfo will be completing platform maintenance on Monday, December 1st, between 9:00 PM and 11:00 PM ET. During this maintenance window, ZoomInfo products are expected to operate normally with minimal to no impact on your experience. We appreciate your understanding as we perform essential upgrades to our systems.
Oct 22, 17:52 EDT
Completed -
The scheduled maintenance has been completed.
Nov 30, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 00:00 EST
Scheduled -
ZoomInfo will be completing platform maintenance on Sunday, November 30th, between 12:00 AM and 8:00 AM ET. During this maintenance window, ZoomInfo products are expected to operate normally with minimal to no impact on your experience. We appreciate your understanding as we perform essential upgrades to our systems.
Oct 22, 17:52 EDT
Completed -
The scheduled maintenance has been completed.
Nov 24, 23:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 21:00 EST
Scheduled -
ZoomInfo will be completing platform maintenance on Monday, November 24th, between 9:00 PM and 11:00 PM ET. During this maintenance window, ZoomInfo products are expected to operate normally with minimal to no impact on your experience. We appreciate your understanding as we perform essential upgrades to our systems.
Oct 22, 17:51 EDT